Business Skills
Acquire the skills that you need to thrive in your business and your organisations. These courses are self paced or instructor led by industry experts.
Conflict Resolution in the Workplace
This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.
Leadership Skills
A leader doesn't necessarily have to be a 'manager', but it's difficult to see how a manager could be truly effective without having at least some leadership skills. This course will introduce you to some of the important techniques and theories that can help you to improve your leadership skills and be more effective in your role.
Equality, Diversity, and Discrimination
In this course we're going to be discussing two topics, 'equality' and 'diversity' and how they relate to one another. Understanding this will help us to identify and address issues of unfairness and discrimination in the workplace.
Environmental Awareness
This online course aims to increase your awareness of major environmental issues and provide an introduction to environmental management systems.
Cyber Security
Employees, managers and directors should all have a good understanding of the threat posed by cyber-attacks and the importance of guarding against data breaches.
Customer Service
This course will start by making it very clear exactly what we mean by customer service, and why it's so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.